Industry · Retail & customer experience

Resolve support volume and personalise at the same time

Retail and consumer businesses face rising support volume and rising expectations. We build agents that resolve the routine and personalise the rest, measured on resolution rate, satisfaction and revenue per visit rather than on deflection alone.

Regulatory context
DPDP consent and purpose limits, PCI DSS for payments, consumer protection and refund rules
Data you already have
Commerce platform, CRM, order and returns history, tickets, reviews
Start with
6-week support agent pilot on returns and order queries
Talk about a CX pilot

Support agents across chat, voice & email

Agents that resolve order, delivery and account queries end to end, integrated with your commerce and ticketing systems, handing off to people with full context.

  • Order and delivery actions, not just answers
  • Multilingual coverage
  • Quality monitoring and coaching

Returns, refunds & order queries

Policy-aware automation of returns and refunds with fraud checks, cutting handling time while protecting margin.

  • Policy rules encoded
  • Abuse and fraud signals
  • Finance reconciliation

Personalised recommendations

Recommendation and search ranking on your catalogue and behaviour data, measured through A/B tests on revenue and conversion.

  • Cold-start handling
  • Search and merchandising integration
  • Experiment framework

Catalogue & content generation

Product descriptions, attributes and imagery variants generated at scale from supplier data, reviewed by your merchandising team.

  • Attribute extraction from supplier feeds
  • Brand voice controls
  • Marketplace-ready formats

Tell us the problem. We'll tell you if AI is the answer.

A 30-minute call, no deck, no obligation.

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